Refund Policy
Thank you for choosing All Web Things. We are committed to providing high-quality digital services to help your business succeed online. However, we understand that sometimes things don’t go as expected. Below is our Refund Policy to clarify how we handle refunds for our services.
1. Digital Services and Refunds
As we provide custom digital services such as website design, branding, SEO, and digital marketing strategies, we do not offer refunds once a project has commenced. Due to the nature of digital work, once delivered, it cannot be “returned” in the traditional sense.
2. Refunds for Cancelled Projects
If a project is canceled before work has begun, we will offer a full refund. However, once work has commenced, no full refunds will be issued, except in cases where we are unable to fulfill the project or deliver the agreed-upon services.
3. Non-Refundable Services
Certain services are non-refundable once completed, including:
- Custom website design or development.
- Digital marketing services (SEO, content marketing, etc.).
- Completed branding or graphic design work.
4. Revision and Satisfaction Guarantee
While we do not offer refunds after work has been completed, we are committed to ensuring your satisfaction. If the work delivered does not align with the initial agreed-upon specifications, we will work with you to revise it until you are happy with the results.
If, after reasonable revisions, you are still unsatisfied with the deliverables, we will discuss other solutions, which may include partial refunds or adjustments to the project scope.
5. How to Request a Refund
To request a refund or discuss an issue with the service delivered, please contact us within 7 days of receiving the final product or service. You must provide:
- Your name and company details.
- The service you purchased.
- A clear explanation of why you are requesting a refund.
- Any supporting documents or examples that help clarify your concerns.
We will review your request and respond within 7 business days.
6. Exceptional Circumstances
In exceptional cases (such as errors or non-delivery of services), we may consider offering a refund or partial refund on a case-by-case basis. If we are unable to deliver the agreed-upon work or services due to unforeseen circumstances, we will discuss alternative solutions, which may include a refund.
7. Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about our Refund Policy or wish to request a refund, please contact us at:
All Web Things
6 Rue Ernest Laval, 92170 Vanves, France
Email: info@sell.allwebthings.com
Phone: +33 7 52 15 29 65